Frequently Asked Questions

Orders & Shipping

How long does shipping take?
We typically process orders within 1–3 business days. Delivery times vary by location, but most domestic orders arrive within 5–7 business days.

Do you ship internationally?
Yes! We ship worldwide. International delivery times and shipping costs vary by destination.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.

Returns & Exchanges

Do you accept returns or exchanges?
All sales are final. We do not accept returns or exchanges. Please review your order carefully before completing your purchase. If you have any questions about a product before buying, feel free to reach out to us at nirvivcrystalsandjewels@gmail.com and we'll be happy to help.

What if my item arrives damaged or is lost?
We are not responsible for any damages that occur during shipping or for lost packages, as these are outside of our control. We strongly recommend purchasing shipping insurance when placing your order to protect against loss or damage in transit.

Crystals & Products

Are your crystals natural?
Yes, all of our crystals are 100% natural and ethically sourced. Each piece is unique and may vary slightly in color, shape, and size.

How do I care for my crystals?
Keep your crystals away from direct sunlight for extended periods and cleanse them regularly using methods like moonlight, sound, or sage. Avoid submerging all crystals in water as some are water-sensitive.

Do you offer gift wrapping?
Yes! Our products make beautiful gifts. Contact us if you'd like a special note included with your order.

Still Have Questions?

We're happy to help! Reach out to us at nirvivcrystalsandjewels@gmail.com and we'll get back to you within 1–2 business days. 💎